Customer Service
Preparing for Delivery
Follow the guidelines below to ensure safe, efficient delivery of your purchase.
For a smooth delivery, remove snow, ice, or other potential hazards from all walkways and driveways.
Preparing for Delivery
Follow the guidelines below to ensure safe, efficient delivery of your purchase.
For a smooth delivery, remove snow, ice, or other potential hazards from all walkways and driveways.
Prep Your Home
Prepare your home prior to our delivery team arriving. Consider where the items will be placed and remove any potential delivery obstacles.
Secure low-hanging light fixtures
Remove pictures or art, if in the way
Remove doors, if necessary
Move other furniture out of the way
Set rugs in place, if necessary
Put pets in another room
Measuring for Delivery
Measuring for Delivery
Does it Measure Up?
Check the following measurements to ensure that your furniture will fit into your home.
Doorways
Staircases
Hallways
Diagram Legend
1.
Height of all doorways
2.
Width of all doorways
3.
Width of staircase
4.
Corner width of staircase
5.
Height of stairwell ceiling/overhang
6.
Depth clearance of all doorways to opposite wall
Doorways
Staircases
Hallways
Diagram Legend
1.
Height of all doorways
2.
Width of all doorways
3.
Width of staircase
4.
Corner width of staircase
5.
Height of stairwell ceiling/overhang
6.
Depth clearance of all doorways to opposite wall
How Does it Compare?
Refer to your sales order receipt for furniture dimensions and compare them to your measurements from above.
Sofas
- Is the sofa height less than the width of all the doors? If not, can we angle it through the door? (2)
- Is the sofa height less than the smallest width of your staircase? (3 and 4)
- Is the sofa length less than the height of the stairway overhang or any ceiling? (5)
- If the sofa length is greater than the height of all doors or ceiling, make sure there is enough doorway clearance to bring the piece lengthwise into your room. (6)
Wooden Pieces
- Is the height or length of the piece (whichever is greater) less than the height of the stairway overhang or any ceiling? (5)
- Is the width of the piece less than the width of the doors and the smallest width of your staircase? (2, 3 and 4)
- If the length or height of the piece (whichever is greater) is larger than the height of the doors (1), make sure there is enough doorway depth clearance (6) to bring the piece by its longest measurement into your room.
Mattresses & Foundations
- Particularly in queen size, if your stairwell resembles the center image above (3 and 4) or if you have a low stairwell overhang (5), you will likely need split foundations.
- If there are tight turns within the path to the bedroom (6), you will likely need split foundations.
Sofas
- Is the sofa height less than the width of all the doors? If not, can we angle it through the door? (2)
- Is the sofa height less than the smallest width of your staircase? (3 and 4)
- Is the sofa length less than the height of the stairway overhang or any ceiling? (5)
- If the sofa length is greater than the height of all doors or ceiling, make sure there is enough doorway clearance to bring the piece lengthwise into your room. (6)
Wooden Pieces
- Is the height or length of the piece (whichever is greater) less than the height of the stairway overhang or any ceiling? (5)
- Is the width of the piece less than the width of the doors and the smallest width of your staircase? (2, 3 and 4)
- If the length or height of the piece (whichever is greater) is larger than the height of the doors (1), make sure there is enough doorway depth clearance (6) to bring the piece by its longest measurement into your room.
Mattresses & Foundations
- Particularly in queen size, if your stairwell resembles the center image above (3 and 4) or if you have a low stairwell overhang (5), you will likely need split foundations.
- If there are tight turns within the path to the bedroom (6), you will likely need split foundations.